TERMS & CONDITIONS
WELCOME TO TIGRIS ONLINE SHOP AND THANK YOU FOR REGISTERING AND SHOPPING WITH US! IT IS VERY IMPORTANT THAT YOU READ THIS AGREEMENT SINCE, BY ACCESSING THIS WEBSITE, BY PLACING AN ORDER WITH US THROUGH THIS WEBSITE, YOU ARE AGREEING TO THE TERMS AND CONDITIONS THAT GOVERN THE USE OF THE SITE AND THE TERMS UPON WHICH WE AGREE TO DELIVER TO YOU.
By placing an order with us online, you agree to the terms of this Agreement (the “Agreement”) which shall cover the terms of our deliveries to you and your use of our website. This Agreement is between you and TIGRIS ONLINE SHOP (TIGRIS LONDON LTD) that states the terms and conditions under which you may use the Site and receive deliveries from us. TIGRIS ONLINE SHOP is the owner of the following trademarks: TIGRIS ONLINE SHOP, www.tigrisonlineshop.co.uk, www.tigrisfoodcentre.co.uk , and the Tigris Food Centre logo. This Agreement is binding on you whether you purchase from us via our website.
Tigris Online Shop Recommends:
Despite the fact that we make every effort to ensure our product information is up to date on our website. Please always read labels, warnings, and directions provided with the product before using or consuming. Products are frequently improving, the product information, ingredients, nutritional guides and dietary or allergy advice may occasionally change. Therefore, we recommend that you always read the label carefully before using or consuming any products. Also, product pictures and looks might be different than our website due to companies change their product packing occasionally.
PRIVACY NOTICE
Tigris Food Centre respects everyone’s right to personal privacy and is committed to protecting that right. We will collect and use information through our Web site only in the ways disclosed in this statement. This statement applies solely to any information collected through Bakkalinternational.com website.
We collect the following information from our new subscribers:
- Name, Billing Address, Shipping Address, Email Address, Username.
All our customer information is restricted to our offices and is primarily stored on our website host provider server, which are kept in a secure environment. Only employees who need the information to perform a specific job (e.g., a customer service representative troubleshooting a customer issue) are granted access to customer information. - We do not share our customer information with third parties.
- We will use your information to e-mail you with updates and news, respond to your questions or comments, and to send out catalogues and other information about our products. We will also send out weekly emails only after your consent in the online forms.
- Users may access their personal information from their account at any time by utilizing the login and password provided to them during their account set-up. In addition, users can update this information from their online account. Users may also contact us during normal business hours regarding any updates to their information.
PROBLEM RESOLUTION
If problems arise, customers may contact Tigris Food Centre by email or by phone:
Call us at +44 2089 525 498
Email us at tigrisonlineshop@gmail.com / tigrissupermarket@gmail.com
We are committed to resolve any issues or difficulties within a 48-hour time frame.
OUR DELIVERY SERVICE
When you place an order from us, we use all reasonable efforts to deliver to you at the time of your schedule. Once you place your order online, we will prepare the products as soon as possible. Please note that we reserve the right to refuse service to anyone. We reserve the right to change the cost of deliveries and/or our delivery fees at any time.
Orders placed by 12:00 PM we guarantee same day delivery.
Orders placed after 12:01 PM, next day delivery.
PRICE AND AVAILABILITY
From time to time, products you order may be unavailable. If we are unable to meet your entire order, we will make every reasonable effort to substitute the closest product or simply cancel the product after reaching you via e-mail or telephone call.
In-store availability, prices and promotions may vary from those online.
To receive delivery, you must be present to accept your order from our driver.
– we suggest that customer check the goods ordered at the delivery moment, especially the fruit/vegetable, otherwise we consider that the order has been accepted and we cannot change/replace/refund these products.
In the case of bad weather or unforeseen delivery complications, deliveries may be delayed. We will make every effort to get your groceries to you by given time and the date of your choice.
Your order will arrive with an invoice that will list all the items you have received and were billed for. If something is missing from your order, please call us so that we can do everything reasonable in our power to ensure your satisfaction.
Product information contained on the website or in our advertisements is offered as a convenience and should not be deemed as accurate. Information contained on the website or in our advertisements should not be used by you to evaluate ingredient information, nutritional values, or potential food allergies. The Company assumes no responsibility for such information.
IMPORTANT NOTICE:
We are going to replace the “out of stock products’ when is possible with similar item or we generate a credit note in your tigrisonlineshop.co.uk account.
If the delivery address has been wrongly stated by customer and the parcel returned to us for this reason; customer will have to pay the delivery charges.
Some marked priced products can have different prices on as we have sold them online.
The customer is responsible for the mistakes made during the order. Therefore, for refund requests, the customer must pay the shipping and delivery fees to send the product back to us.
PAYMENT
We accept secured bank payments. You can pay with Visa, Mastercard, Maestro, Visa Debit as well as PayPal.
We take our privacy and security very seriously when you’re shopping with us, whether that’s on our website or on your mobile or tablet. This means we use the latest encryption techniques, featuring Secure Sockets Layer technology (SSL certificates) whenever personal or sensitive information, such as payment details, passes from your browser over the internet to our servers.
COPYRIGHT AND OWNERSHIP
All Site content, design, text, graphics, and interfaces; the collection, selection, and arrangement thereof; and all software are the property of, or duly licensed to Tigris Online Shop. Consent is granted to view all such things for the sole purpose of placing an order with us. You are not authorized to save or collect any such information. Any other use of materials on this Site, including modification, distribution, or reproduction is strictly prohibited. You acknowledge that Tigris Online Shop and/or third-party content providers remain the owners of such material and that you do not acquire any of those ownership rights by downloading copyrighted material. Tigris Online Shop reserves the right to revoke your use of the Site.
TRADEMARKS
Tigris Online Shop, www.tigrisonlineshop.co.uk , the Tigris Food Centre logo, graphics, trademarks, and/or trade dress of Tigris Online Shop are proprietary to Tigris Online Shop and may not be used by you for any reason. All other trademarks, service marks, product names, and company names or logos appearing on the Site are the property of their respective owners and you do not acquire any ownership rights in such marks, logos, or names by using this Site or our service.
You hereby represent that you are an adult (18 years or older) and have the power and authority to enter into this Agreement and perform your obligations hereunder. You will be responsible for providing proper identification for the delivery of all tobacco and alcohol orders.
YOUR PERSONAL INFORMATION
You are responsible for, and agree to pay promptly, all charges to your account, including applicable taxes and purchases by you or anyone you allow to use your credit card. You agree and accept responsibility for keeping all your account information current, including name, credit card information, telephone number, and e-mail address. You can update your information anytime that you place an order.
You agree that you will not provide fraudulent information and that you are solely responsible for any information you provide to us. You will comply with all laws applicable to your activities on the Site and with this Agreement. Our secure server encrypts your credit card information, among other things so that it cannot be read as the information travels over the Internet. Once we receive your credit card information, it is stored in our secure data centre.
Tigris Online Shop will exercise commercially reasonable efforts to ensure that your credit card information always remains confidential. When our order form asks users to enter sensitive information, such as a credit card number, that information is encrypted and is protected with encryption software. This technology works best when the Site is viewed using any web browsers.
PURCHASE OF ALCOHOLIC BEVERAGES
In the UK by the Law, purchasers of alcoholic beverages must be at least eighteen (18) years of age. You may not legally order any alcoholic beverages unless you are at least eighteen (18) years of age. Furthermore, you may not purchase alcoholic beverages for anyone who is under the age of eighteen (18). You must present identification and proof of age to receive alcoholic beverages. We reserve the right to refuse service, terminate accounts, remove alcoholic beverages, or cancel orders at our sole discretion.
IT IS A VIOLATION PUNISHABLE UNDER LAW FOR ANY PERSON UNDER THE AGE OF EIGHTEEN (18) TO PRESENT ANY WRITTEN EVIDENCE OF AGE WHICH IS FALSE, FRAUDULENT, OR NOT ACTUALLY HIS/HER OWN FOR THE PURPOSE OF ATTEMPTING TO PURCHASE ANY ALCOHOLIC BEVERAGE.
WARRANTY DISCLAIMER; LIMITATION OF LIABILITY; SETTLEMENT
You expressly agree that use of our service, the site, and the internet is entirely at your own risk. Our service, the site, and its contents are provided on an “as is”, “as available” basis. To the extent permitted by applicable law, we disclaim all representations and warranties of any kind, whether express or implied, including, without limitation, the warranties of merchantability or suitability for a particular purpose, with respect to our service, the site, or its contents or with respect to any information, services, and products provided through or in connection with our service; we do not adopt any representation or warranty of any manufacturer or merchant of any such information, service, or products. We make no representations or warranties of any kind as to the availability, accuracy, or content of any information, services, or products obtained through the site or the service. We do not warranty that the functions provided by the site will be uninterrupted or error free, or that this site or the server that makes it available is free from viruses or other harmful components.
Neither the company nor any of its owners, employees, affiliates, agents, representatives, third-party information providers, merchants, or licensors shall be liable for any damages of any kind, including, without limitation, compensatory, direct, indirect, special, incidental, consequential, or punitive damages; loss of data, income, or profit; or loss or damage to property, arising out of or in connection with the use of our service, or the inability to use, the site, the resort delivery service, or the internet.
The material in the Site is provided for lawful purposes only.
You agree to defend, indemnify, and hold Tigris Online Shop harmless from all suits, actions, legal or administrative proceedings, claims, demands, damages, liabilities, and expenses, including attorney’s fees and costs, arising in connection with a violation of this Agreement by you or through use of your account.
MISCELLANEOUS
This Agreement is effective upon your acceptance as set forth herein and shall continue in full force and effect until terminated. Tigris Online Shop may suspend or terminate this Agreement or the Tigris Online Shop Service or remove or disable access to any portion of our service at any time for any reason with or without notice to you. If you do not agree with the terms of this Agreement, you may terminate your acceptance by emailing us at tigrisonlineshop@gmail.com and by no longer accessing our website. Tigris Online Shop reserves the right to collect fees and charges incurred before you cancel your service. In addition, you are responsible for any charges incurred to third-party vendors or content providers prior to your cancellation.
NOTICES
We may give notice to you of a change in this Agreement and any other matter through a general posting on the Tigris Online Shop Site, or other means determined by the Company.
ENTIRE AGREEMENT
This Agreement and the Privacy Policy referred to herein represent your entire agreement with TIGRIS ONLINE SHOP regarding the use of the service and the Site. You agree that this Agreement is not intended to confer and does not confer any rights or remedies upon any person other than you and TIGRIS ONLINE SHOP. If any portion of this Agreement is held invalid or unenforceable, that portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intention of the parties, and the remainder of this Agreement shall remain in full force and effect. The failure of either party to insist upon strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right.
FUTURE AMENDMENTS
TIGRIS ONLINE SHOP may amend this Agreement at any time by posting the amended terms on our Site. All amended terms shall automatically be effective at the time they are initially posted on our Site. By accessing this Site after the effective date of any such amendment, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Agreement to which you are bound. Customers who prefer to place order by telephone agree to be bound by the terms of this Agreement, as amended from time to time. In all cases, as a condition of making deliveries to you, you agree to review this Agreement from time to time.