Return/Exchange policy

48 Hours – Policy


We work towards your complete satisfaction.  If, for any reason you are not happy and wish to return anything bought from Tigris Online Shop, we will be happy to offer exchanges if the goods are in a fully resalable condition. In such circumstances, please email us at We will guide you through the process in simple steps.

Opened a product and found it damaged or not fit to your expectations? Please send us a picture and reason. We do not refund shipping charges or extra service charges. Perishable goods are not refundable, but we will do our best to compensate the customer if the damage was caused by us.

Unboxing video is essential for damage claims and issues”

Additional non-returnable items

-Perishable Foods i.e., Fruits, Vegetables


-Sanitary Products


-Please notify us about the damaged goods or defective products at

-Products should be returned in their original packaging along with the original price tags, labels and invoices

-It is advised that the return packets should be strongly and adequately packaged to prevent further damage of goods in transit


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange.

Refunds will have post and packing charges deducted. Where an order qualifies for free post and packing, we will deduct our post and packing costs from the refund. We reserve the right to deduct any other charges incurred by us such as credit card transaction fees, picking/packing costs, restocking costs, packaging material and return postage fees.

EXCHANGES (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at


To return your products, mail them to

Tigris Food Centre

77-79 Burnt Oak Broadway, Burnt Oak,




Any goods dispatched with us by error remain the property of Tigris London LTD. If you receive any goods by mistake that weren’t ordered, please contact us within 48h to arrange for us to collect them.